FAQ

Frequently Asked Questions

As highly skilled as our Gurus are, there are some tasks that we are unable to directly assist with due to a combination of legalities and domain expertise requirements. This includes, but is not limited to: Accounting, graphic design and audio/video editing. However, our Gurus will gladly assist with the sourcing of such qualified individuals to help the success of your business!
CVG will assign your Guru based on a multitude of factors including location, personality and skill-set to best match the services that you have requested
If you are not satisfied with your assigned Guru, simply e-mail our client support, and we will match you with a new Guru immediately.
Our Gurus observe all major Canadian holidays.
Although our Gurus are free to make and follow their own schedules, which includes weekend work, you can expect the majority of your work to be completed during standard business hours (Mon-Fri 9:00AM-5:00 PM).
Our package hours do not roll over. However, as each package represents a varying level of service, you are free at any time to upgrade or downgrade your monthly package based on your current demand.
It is our Gurus priority to accomplish your tasks in a timely manner. Typical turnaround for completion of tasks is within 24-48 hours. Via our project management platform, priorities and deadlines can be specified to help your Guru mange his/her time.
All of our Gurus are based in Canada. We provide the choice between West Coast (MST and PST) and East Coast (CST and EST) time zones (Atlantic Provinces will fall into our East Coast zone as well).
Yes! Canadian Virtual Gurus is happy to service our neighbors to the south. Capitalize on the current exchange rate by using CVG today.
If you are not seeing a question that you would like answered, feel free to contact our support team, and we will have it answered ASAP.

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CALL US TODAY at (403) 460-4878
or at 1-888-504-4449 to GET STARTED.